Course Content
Negotiation& Effective Communication
Wednesday 22nd April 2026 at the The Notch, San Ġwann, Malta
Programme is being completed and is subject to changes, please re-visit this page for any updates
Trainer: Martin Richards
Conversation Styles
Everyone has a ‘way’ of talking. Some for example will prefer to reflect before engaging and others will interrupt and often think out loud. It’s important to understand ‘how’ people like to be listened to and their style.
Creating and maintaining a dialogue
Learn how to establish the right atmosphere and convey the right attitude to ensure the continuance of a conversation. It’s not always what you say but how you say it. Attempting to win is seldom the best strategy.
Active listening, empathy and building rapport
The foundation stones of influencing. Explore the steps required in how to demonstrate empathy and build relationships. See how to earn the right to problem solve.
Persuasion skills
Listen to the art of persuasion and the skills that can help influence and change behaviour.
Dealing with emotions
How trauma impacts on the mind/body will be explained and various coping skills and
strategies will be discussed. Learn how to reduce stress in others.
Common mistakes
Using certain words, adopting the wrong tone, and displaying inappropriate behaviour can
damage rapport. Being aware of these mistakes and the blocks to listening will help you
avoid the traps.
Assertive behaviour
It's not all about listening and there are times when sometimes people may need to be
authoritative. Students will be introduced to an effective method that uses the skills of
active listening.
Trust
Building trust takes time and requires a demonstration of reliability. We will explore what
can damage trust and how you can create it.
Risk
Conversations can be risky and have the potential to damage relationships. Having a
strategy and conducting a risk assessment can inform actions and anticipate the likely
outcome.
A Conversation Model
Delegates will be introduced to a conversation model, a useful tool to plan for a difficult
conversation.
© Copyright 2025
Azure Rock Partners Ltd.
All rights reserved.
Working Town is a brand of Azure Rock Partners Ltd, G4, Swieqi Complex, Triq il-Qatta, Swieqi SWQ3064, Malta
Quick Links
Contact
+356 99090876